Once an order has been processed, we are not able to upgrade or change shipping methods. We are also unable to modify or cancel the items on your order once it has been confirmed.

Please note that we use a variety of carriers for each shipping option, and will choose the most appropriate delivery method for the desired shipping address. It is not possible to specify a preferred carrier when placing an order with us.

Please be advised that carriers may require someone to sign for your shipment. (If you are shipping to an apartment or in an office building, the carrier might require you to sign for the packages and they will not be left at the door).

At this time Samsonite does not offer shipping to Puerto Rico, Guam or internationally.

International Shopping:

https://shop.samsonite.com/countrylinks.html

If you use a freight forwarder or ship to a non-residential address (such as a hotel) Samsonite is not responsible for damage, defect, material difference, or loss that occurs to goods after they're delivered. This means that Samsonite is not able to provide a replacement of, or refund for, any such goods delivered to a freight forwarder or non-residential address. You should instruct freight forwarders to refuse goods that arrive damaged, and goods lost after being received by a freight forwarder or at a non-residential address will be your responsibility.