Our warranty only covers manufacturing defects, it does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). Please feel free to visit our website's Warranty page for additional info.

Please note that cracked or dented luggage is not repairable and is not considered a manufacturing defect. But if you have any questions or need more information, please feel free to reach out!

If you have a damaged product, please visit our Service and Repair page for information on repair options and the next steps on how to get your product serviced. You'll find details on how to submit a repair request and any applicable service charges.

Please note that cracked or dented luggage is not repairable and does not apply to the recommended steps above. But if you have any questions or need more information, please feel free to reach out! We’d be more than happy to assist you, and we can also offer you a promo code for your next purchase.

The process to create a repair ticket is easy and will guide you every step of the way. You can visit https://samsoniterepair.reverselogix.net/#/app/RMACreation to create your repair ticket.

If you run into any trouble while setting up your warranty repair ticket, please feel free to reach out to us. We’d be more than happy to assist you!

Here is some helpful information to take into consideration when needing your luggage repaired:

Your luggage has a limited warranty which covers manufacturing defects in workmanship and materials. Our warranty does not cover repairs resulting from carrier damage, misuse or neglect of the product, normal wear and tear, or repairs beyond the warranty period.

For warranty repair evaluation, your product will need to be evaluated by our Authorized Repair Center. Please note any shipping costs to the repair center will be your responsibility.

The Authorized Repair Center will make the final determination on the status of the product with the possible following outcomes:

• If the product is repairable and covered under warranty, the product will be repaired at Samsonite's expense and returned to you.
• If the product is not repairable and is covered under warranty, you will be contacted via email in regard to receiving a comparable warranty replacement at no cost to you.
• If the product is repairable and not covered under warranty, you may either have the product returned to you un-repaired, or have the product repaired at your own expense. This will be communicated to you by the Authorized Repair Center via email.
• If the product is not repairable and not covered under warranty, you can elect to have the Authorized Repair Center send the product back to you un-repaired, or you may ask the Authorized Repair Center to dispose of the product. This will be communicated to you by the Authorized Repair Center via email.

When creating your repair ticket, you have the following options to get your luggage to the authorized repair center:

• If an authorized repair center is near you- you have the option to bring your luggage directly to the RC
• You also have the option to ship your product to the authorized repair center.

If you select to ship it to the repair center, we recommend using a carrier that will provide you with a tracking number.

• You can also personally bring your product to a Samsonite Branded Company Store and the store will be happy to ship this to the repair center for you at a small fee:
• $15 for pieces 23” or under
• $20 for pieces 24" or larger 

When creating your repair ticket, you can view the various ways to get your luggage to the repair center based on your proximity to an authorized repair center and/or Samsonite Company Store.

• Please note luggage should not be mailed to Samsonite Company Stores

For more information on our warranty policy, please visit our Warranty page. 

Congratulations on your new purchase! Product registration is optional and not necessary as the information needed for your warranty is located on the inside tag of your bag.

If you wish to register your new product, you can click here: https://samsonite.registria.com/en/

You will be asked for your model information which can be located on the product's hang tag to complete the registration.

If you need further assistance, please do not hesitate to reach out and we would be happy to help you!

Our warranty does not include parts purchases however, we do offer them for a small cost, along with a flat rate $10 shipping fee. Please be aware that we may not always have all parts available due to the extensive range of collections we carry.

For inquiries regarding parts purchase, there are several ways to reach us: you can call us at 1-855-956-4598, chat with us, or email us at warranty@samsonite.com to inquire about part availability. Our dedicated customer service team is ready to assist you in checking the availability of the specific part you are looking for.

Most of our customers prefer to send an email to warranty@samsonite.com with the following information for us to check for part availability.

• On the inside of your case, there should be a white label/tag with some numbers on it, similar to a shirt tag. Please provide the complete sets of numbers from this interior label. -- you can attach an image
• The size of your suitcase (not including wheels or handle)
• If wheels are needed - To determine the correct wheel, please view the product with the logo of the bag facing you and please specify if it is: Left Front(LF), Left Rear(LR), Right Front(RF), Right Rear(RR).
• Please include multiple pictures of the product, front and back, along with the damaged area(s).
• Your complete shipping address and phone number.

If the part you require is available in our inventory, a customer service representative will inform you of the price specific to that particular part. The final cost will include a $10 standard shipping fee, along with any applicable taxes based on the shipping address provided.

Our parts are designed to be specific to each collection and are not universal.

If you need a replacement part, please feel free to contact us through chat, by phone (1-855-956-4598) or email at warranty@samsonite.com and we would be happy to check part availability for you.

If the part you need is not readily available, we suggest following our warranty and repair process to have your bag evaluated at one of our authorized repair centers. The authorized repair center will evaluate your bag and provide further assistance if the damage is determined to be a manufacturing defect.

Please visit our Service & Repair page to create a repair ticket and learn more about this process.

Airlines commonly specify the maximum allowable size of carry-on and checked baggage as "Maximum Linear Dimensions", also referred to as "Linear Length". This refers to the total linear length of your luggage, which is calculated by adding together the length, width, and height of your suitcase. This sum must not exceed the designated "Maximum Linear Dimensions" set by your airline, which is typically 62 inches (158 cm) for most airlines.

When calculating the linear dimensions of your luggage, you will have to take three measurements of your luggage: the Length, Width and Height. Be sure to include any handles or wheels if they are sticking out while collapsed.

Then, simply add the three measurements together:

Length + Width + Height = Total Linear Length 

Our carry-ons are designed to meet the general carry-on size specifications of most major domestic airlines. However, airlines frequently change their specifications; we recommend you check with your airline to get the most accurate and up-to-date carry-on information before you travel. For a general idea of airline size requirements, please visit our Carry-On Guide. *please note - this page is updated infrequently, and you should check with your airline to confirm measurements.  

The keyhole on your lock is actually for TSA use only, so no keys are included with our items. To keep your luggage secure, you can set your own personalized code on the combination lock. For more information about your lock, please visit our Lock Instructions page.

You can choose to bring your product to a local luggage repair center or locksmith who may be able to open this for you. Costs vary depending on the company you choose.

If you would like to utilize one of our authorized repair centers, you can get more information on this process and create your repair ticket by visiting Service and Repairs.

The material of our hard-side luggage varies by model. For specific details, please refer to the product specifications of the luggage you are interested in.

The material of our soft-side luggage varies by model. For specific details, please refer to the product specifications of the luggage you are interested in.

When comparing polypropylene (PP), polycarbonate (PC), and ABS (acrylonitrile butadiene styrene), the primary distinction lies in their impact resistance and overall durability. Polycarbonate is typically the strongest and most impact-resistant, followed by ABS, with polypropylene being the lightest and most cost-effective option. Additionally, polypropylene offers superior chemical resistance compared to the other two materials.

Every airline has different requirements for their sizing. Please check with your specific airline for their acceptable requirements. A list of airline size guidelines can be found on our Carry-On Guide page.

You can check the status of your order here. All you will need is your order number which you can find in the order confirmation email you received shortly after making your purchase.   

You can also find your order status in the purchase confirmation email, along with the tracking number for your package. Just click on the tracking number next to the product you want to track to see your order status and expected delivery date. If your order is on its way, you can even sign up to get updates through SMS or email.

At Samsonite, we work hard to get your order shipped out quickly and efficiently. However, sometimes delays happen for reasons beyond our control. Please keep in mind that shipping delays may happen once your package is in the hands of the carrier. We understand it’s frustrating to deal with late shipments, but please remember that our estimated delivery time is just an estimate, not a guarantee.

You do have the option to reach out to the carrier. You can contact the carrier service directly to get information about your shipment once you have your tracking number.

If you still need further assistance, please reach out to our customer support team for assistance with your delayed shipment. We will gladly investigate the latest delivery updates for you. Please keep in mind that it may take a few more days for your order to arrive, as we typically wait 10 business days for the carrier to locate and deliver your package. 

You may return unused merchandise within 90 days of the original shipped date for a prompt refund. You will be refunded for the merchandise total; plus applicable sales tax paid. Shipping and handling charges are not refundable unless the product arrived damaged, or the incorrect product was shipped. For complete details on our return policy, please visit our Returns Policy page.

After placing your order, please feel free to email us your order number and proof of tax-exempt status at questions@samsonite.com. Once we receive and confirm your status, we will process a refund to go back to the card used for the order.

While many states participate in tax-free weekends, we currently do not offer this as we ship throughout the entire United States. Thank you for understanding!

After your order has been submitted, we are unable to make any changes due to the efficient processing time of our distribution centers. We do sincerely apologize for any inconvenience this may cause you.

We recommend you contact UPS once you have the tracking number. You do have the option to request UPS update your tracking to deliver to a local Access Point, such as a UPS store or Walgreens, if an access point is available in your area. The Access Point is a safe location where you can pick up your package. If the item is not able to be picked up, UPS will have the package returned to us.  

Please note that it may take 1-2 business days for order processing. It is also important to keep in mind that your order will not begin processing until the next business day if you place an order after business hours or during the weekend.

The order processing time is separate from the shipping timeframe. Once your order is submitted, unfortunately we are unable to make changes to shipping methods or modify/cancel items.

The shipping speed you select at checkout will be the timeframe you can expect your order to arrive after receiving the tracking number email confirming your order has shipped. For more information on shipping timeframes and fees, please visit our Shipping & Delivery page

At this time we do not offer shipping to Puerto Rico, Guam or internationally. Visit our international site to explore options near you.

Yes. Every step of the online ordering process that involves credit card information employs Secure Socket Layer (SSL) encryption. SSL renders information unreadable should anyone attempt to intercept it.

We accept all major credit and debit cards in the US. (Visa, MasterCard, Discover & Amex.)

We also accept the following forms of payment:

• Paypal
• Apple Pay
• Google Pay

Before submitting your payment, please verify that all your information is correct as we are unable to make any changes due to the efficient processing time of our distribution centers.